Terms of Service
Last updated 2026
These Terms govern your use of The Care Royal platform ("Service"). By creating an account or using the Service, you ("you," or your "Agency") agree to these Terms. If you use the Service on behalf of a business, you represent that you are authorized to bind that business.
What we are — and are not
The Care Royal is software that helps home-care agencies run their operations. We are not a home-care agency, employer, staffing agency, or payer. We do not provide care, employ caregivers, or supervise the services your Agency delivers. Your Agency is solely responsible for its caregivers, clients, care, licensing, insurance, and compliance with all applicable laws.
Subscriptions, trials, and billing
Paid plans are billed monthly in advance through our payment processor (Stripe). Free trials convert to a paid subscription at the end of the trial unless you cancel before it ends. Fees are non-refundable except where required by law. You can cancel anytime; cancellation takes effect at the end of the current billing period. We may change plan pricing with reasonable notice.
Payments to your Agency
If you accept client payments through the Service, you connect your own Stripe account and are the merchant of record for those transactions. The Care Royal never holds, controls, or disburses your funds. Card processing and any platform fees are disclosed at the time you connect.
Payroll, accounting, and third-party connections
Care Royal calculates hours and pay from your timesheets and produces paystubs, but it is not a payroll provider and never holds, transfers or disburses your money. You pay your staff directly, by whatever method you choose. Those services are provided by third parties under their own terms; we are not responsible for them. In-app pay documents and tax calculations are provided as tools to assist you and do not constitute tax, legal, or accounting advice. You are responsible for the accuracy of your payroll, filings, and records.
Your data
Your Agency's data — including your clients, caregivers, and records — remains yours. You grant us the limited rights needed to host and operate the Service for you. You are responsible for having the right to upload the information you enter and for handling protected health and personal information in line with your legal obligations.
Acceptable use
Do not misuse the Service: no unlawful, infringing, or harmful activity; no attempts to breach security or access other agencies' data; no reselling the Service without our written consent.
Disclaimers and limitation of liability
The Service is provided "as is" without warranties of any kind. To the fullest extent permitted by law, The Care Royal is not liable for indirect, incidental, or consequential damages, and our total liability is limited to the amount you paid us in the twelve months before the claim.
Termination
You may stop using the Service and cancel at any time. We may suspend or terminate access for violation of these Terms or non-payment. On termination you may export your data for a reasonable period, after which it may be deleted.
Governing law and disputes
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute will be resolved by binding arbitration on an individual basis, except that either party may seek injunctive relief in court for infringement or misuse. You and The Care Royal waive any right to a jury trial or class action.
Contact
Questions about these Terms? Contact us at [email protected].
These Terms are a general template and not legal advice. Have counsel review them before relying on them for your business.